I wish I didn’t say that…

After practicing for 20 years there were many times where I snapped at a staff person. At the time I was like, “How could they not know what to say to that new patient on the phone?”

I remember very clearly when I had a special program going that charged me $50 every time a qualified lead called. During this time there were moments that my staff would answer the phone and simply say, “No we don’t” and then hang up.

I would ask, “Who was that?” To which they would reply, “They wanted to know if we take their insurance.” Then I would snap.

Looking back at those moments I now realize it was my fault. I did not properly train my staff. I would get frustrated all the time, but until I saw where I could change my procedures to train staff properly, I was at the mercy of poor training.

How are your procedures? Do you have office policy? Do you spend time every week training?

Up until the moment that I started actively training my staff on a regular basis I kept having moments where I was freaking out.

Remember though, you are in control of your practice. However, to fully harness that control it is extremely important to uncover your practice’s weak points and focus on how to strengthen them.

My evaluation of your practice will uncover these weaknesses so you can improve upon them. Click the link below to get this opportunity for 38% off the original price! That’s a $300 discount! Start now to increase efficiency and profits by taking an outside look in at your business.

After the evaluation we will have a 30 minute consult to target what to go to work on right away.

It’s time for change.

– Dr. Rob

Click this link to set up a chat with me: https://calendly.com/drrobmarvenko/consultation